1.Q:How do I place order ?
A:Indicate us the MBT Shoes from our Online Store.After received your order confirmation, we will sum up the amount for your payment. You pay by our Payment Methods with our payment details. we delivery the goods once your payment confirmed.

2.Q:Can I buy sample MBT Shoes and what is the price ?
A: We accept to sell even one MBT Shoes as sample. Please contact us for price.

3.Q:What is the Minimum Order ?
A:We prefer to start a regular order at minimum one MBT Chapa shoes,if you need an order.please kindly negotiate with us.

4.Q:How long it takes to receive goods?
A:Most usually it takes 7-10 business day to receive the products.

5.Q:What is your Payment Methods ?
A:We only accept the IPS and ECPSS.

6.Q:How can I view the details of my transaction ?
A:Immediately after an order has been submitted and payment accepted, we issue sales invoice would be forwarded to the email address that was provided in your order details. This invoice should be reviewed, and retained for any further references. Approximately 3-4 business days after placing your order you may submit a request for the tracking details by our service.

7.Q:I received the wrong merchandise, what should I do ?
A:Customers have an option of either requesting a refund or an exchange for their merchandises. This request must be forwarded to us within 7 business days from delivery, and in both options, returned to our center within ten business days from the date of receipt. The return address will be provided to you by a customer support staff after receiving your request. Refer to our return policies for further details.

8.Q:How can I check my order ?
A:If your order was shipped by Express Post then you can track your order through.
EMS: http://www.ems.com.cn/english-main.jsp

9.Q:Can I return my order if I am not satisfied?
A:We only accept return when we sent you a wrong goods. Meanwhile all the products should be returned in brand new condition with the original package.